We start processing orders within 24 hours. If you need to cancel your order, please contact us at Service@bobiparty.com within 6 hours of purchase.
Once production has begun or the order has shipped, cancellation is no longer possible.
2. 30-Day Returns & Exchanges
We want you to love your tights and feel confident with every purchase. If you are not completely satisfied with your order, we offer a 30-day return or exchange period from the date you receive your package.
3. Return Eligibility
To be eligible for a return or exchange:
- Items must be unworn, unwashed, and undamaged, with the original packaging intact.
- Due to the hygienic nature of hosiery products, tights that have been worn, washed, stretched, altered, or damaged cannot be returned or exchanged.
- Return or exchange requests must be submitted within 30 days of receiving your order. Requests made after 30 days will not be accepted.
- Original shipping fees, handling fees, and any additional delivery costs are non-refundable.
4. Return Process
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Request a Return
To start a return or exchange, please contact our customer service team at service@bobiparty.com within 30 days of delivery. Please include your order number and the reason for your return request. -
Return Approval
Once your return request is reviewed and approved, we will provide the return instructions. Please do not send items back before receiving confirmation from our team. -
Refund Processing
After we receive your returned item(s) and confirm that they meet our return requirements, your refund will be processed within 3-5 business days. Please note that your bank or payment provider may require additional processing time before the refund appears in your account. -
Refund Method
Refunds will be issued to the original payment method used during checkout. For credit card payments, the refund will be credited back to the original card.
5. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 14 days of delivery. Please provide your order number and photos of the issue so we can review and provide a replacement or suitable solution.
6. Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to our mistake.
Please ensure your package includes the correct return information. We are not responsible for items lost during return shipping without valid tracking information.
7. Important Notice
For hygiene and safety reasons, we cannot accept returns of tights that have been worn, washed, or no longer contain the original packaging.
Please carefully check your size, style, and color selection before completing your purchase.
8. Customer Service Email
service@bobiparty.com